1. Overview
We want our customers to feel confident when shopping with jazzmarebeauty.shop. This Refund Policy explains the general terms under which refunds, exchanges, and eligible returns may be accepted and processed. Our goal is to provide a fair and transparent process while maintaining product quality standards and protecting our business from misuse or fraudulent claims.
2. Eligibility
To be eligible for a refund, an item must be unused, in its original condition, and returned within 7 days of delivery. The item should be in the same general condition in which it was received and, when applicable, include original packaging, tags, accessories, and related materials. Requests submitted outside the stated return window may not be accepted unless otherwise determined by us in special circumstances.
3. Non-Returnable Items
Certain products are not eligible for refund. These may include customized items, personalized products, clearance items, final sale merchandise, and products that have been used, damaged, altered, or improperly handled after delivery for reasons not caused by us. For hygiene, product safety, or inventory protection reasons, some categories of items may also be excluded from refund eligibility where appropriate.
4. Process
To request a refund, you must first contact support@jazzmarebeauty.shop with your order details, including your name, order number, and a brief explanation of the issue or reason for the request. We may ask for supporting information, such as photos of the item or packaging, in order to review the request fairly. All returns must be approved before items are sent back. Returns shipped without prior approval may be refused, delayed, or deemed ineligible for refund.
5. Refunds
Once your returned item is received and inspected, we will determine whether it meets our refund eligibility requirements. If approved, the refund will be issued to the original payment method within 5–10 business days. Please note that the actual time it takes for funds to appear in your account may depend on your bank, card issuer, or payment provider. Refunds are issued only after the returned product has been received and verified.
6. Exchanges
If you receive a defective, damaged, or incorrect item, we may offer a replacement or exchange at no additional cost where appropriate. To qualify, the issue must be reported within 7 days of delivery, and we may request photos or order details to help verify the problem. Exchange availability may depend on product stock and item condition.
7. Cancellation
Orders may generally be canceled within 24 hours before processing begins. Once an order has been processed, packed, or prepared for shipment, it may no longer be eligible for cancellation. If a cancellation request is received after processing has started, the order may instead be subject to our standard return and refund process once delivered.
8. Delays
If you believe your refund is taking longer than expected, we recommend first checking with your bank, credit card provider, or payment platform, as processing times can vary between financial institutions. If the issue remains unresolved after a reasonable period, please contact us and we will review the status with you.
9. Contact
If you have any questions regarding this Refund Policy or need assistance with a refund request, please contact us using the information below:
Company Name: Jazz mare beauty
Website: jazzmarebeauty.shop
Email: support@jazzmarebeauty.shop
Address: 5 South Street Charleston, SC 29403, United States
