1. Overview

This Return Policy explains the conditions, steps, and expectations for returning items purchased from jazzmarebeauty.shop. We want to make the return process as fair, clear, and efficient as possible while ensuring that returned merchandise meets reasonable standards for resale, inspection, or exchange. By placing an order on our Website, you agree to the terms of this Return Policy.

2. Eligibility

To qualify for a return, items must be unused, unwashed if applicable, in original packaging, and submitted for return within 7 days of delivery. Items should be returned in the same general condition in which they were received. Where applicable, original tags, inserts, accessories, and packaging materials should be included. Returns that do not meet these requirements may be denied.

3. Non-Returnable

Certain items are not eligible for return, including customized or personalized items, clearance or final sale items, and products that have been used, damaged, altered, or handled in a way that affects resale value, unless the issue was caused by us. We reserve the right to determine whether an item meets return eligibility standards upon inspection.

4. Process

To initiate a return, please contact support@jazzmarebeauty.shop with your order number, contact information, and the reason for the return request. Once approved, we will provide return instructions and any necessary details regarding how and where to send the item. Please do not send items back without authorization, as unapproved returns may not be accepted or processed properly.

5. Shipping

Unless the return is due to a defective item, incorrect shipment, or another error on our part, return shipping costs are the responsibility of the customer. We recommend using a trackable shipping service or shipping method with delivery confirmation, as we cannot guarantee receipt of return packages that are lost in transit. Original shipping fees, where applicable, may be non-refundable unless required otherwise.

6. Inspection

All returned items are subject to inspection upon arrival. We review returned merchandise to confirm that it meets the conditions stated in this policy, including return window, condition, packaging, and any reported issues. Only items that pass inspection may qualify for refund, exchange, or store resolution, depending on the circumstances.

7. Damaged Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery and include clear photos of the item, packaging, and any visible issue. Prompt reporting helps us investigate the matter quickly and determine the appropriate resolution, which may include replacement, exchange, or refund.

8. Late Returns

Return requests submitted outside the allowed timeframe may be declined. However, if there are unusual circumstances or delivery-related issues, we may review the situation on a case-by-case basis. Approval of any exception remains at our discretion.

9. Contact

If you have questions about this Return Policy or need help starting a return, please contact us using the information below:

Company Name: Jazz mare beauty
Website: jazzmarebeauty.shop
Email: support@jazzmarebeauty.shop
Address: 5 South Street Charleston, SC 29403, United States